Return and Refund Policy

This Return and Refund Policy was last modified on Wed Aug 26 2020 00:43:21 GMT+0800 (Malaysia Time).

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All items purchased through Circlepac are non-refundable. 

For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer unless otherwise agreed and all deposit and further deposit (if any) maybe forfeited without prejudice to damages or losses of Circlepac.

Full payment to be paid upon confirmation of sales/order for special, bulk or pre-order items. Payment or any deposit paid on confirmed order is non-refundable. 

Under special conditions subject to discretion of Circlepac, refunds can be arranged to users in the form of credit balance to the online account registered and tagged to the respective purchase via www.circlepac.com. All credits can be used in any next purchases within a validity period of 1 year starting from the refund date.

Our policy is non-refundable for the items sell through www.circlepac.com but we will accept return according to the terms and condition in the return policy below.

Your satisfaction is important to us. Circlepac offers the premium compostable food packaging, and other various items. We want you to be satisfied with every item you purchase from www.circlepac.com 

All items purchase on line through www.circlepac.com is returnable based on our policy. Buyers need to inform circlepac.my@gmail.com about the defective items within 7 days of shipped date of the product to get the approval, if buyers have the intent to return an item. The approval of return must be accepted by Circlepac before buyers making shipment return. Please allow 2-4 weeks for processing and return delivery. 

If the product is defective or return as a result of our error, Circlepac will pay the return shipping costs for buyers. If the item is returned for any other reason, the buyer is responsible for the return shipping amount. No returns will be accepted after 30 days of purchase. Buyer will bear the full responsibility for the product damage/ lost, during the return shipping, thus buyers are advised to use insured courier shipping like Poslaju, City-Link, Nationwide, Fedex, DHL, etc.

The approval return product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for return to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer.

**Circlepac reserves the rights to accept or reject the returning of a product.


  • Custom or Made to order items are considered Non-returnable
  • All returns must be shipped prepaid in resealable condition ideally in original packaging with your receipt or packing slip.
  • All returns are subject to inspection for damage or misuse prior to issue of a credit or refund.
  • We cannot take responsibility for any item(s) lost or damaged during return shipping

How to request for RETURN / EXCHANGE?

Please write a brief email to circlepac.my@gmail.com that includes the following details:

  1. Invoice number
  2. Contact name
  3. Contact number
  4. Reason of return/exchange: 
  5. Return or exchange option
  6. How/ where you would like the refund or exchange delivered ( or self-collect/ send back to you )

Please note that if you choose to order additional items when making an return/exchange there may be an additional charge. We will contact you with the additional cost should one be added prior to complete your order.

Contact Us
If you have any questions about these Policies, please contact us at circlepac.my@gmail.com

Circlepac PLT. (0023415-LGN)


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